We value your custom and we want you to feel at ease shopping with Highland 2000. We understand shopping online is different to actually handling the product in the store. Therefore we hope to make our returns process as straight forward as possible.

  • We will process your return on the day we receive it
  • Our service team will acknowledge receipt of your return and the action is taken
  • Our customer service team are available to help with any query you may have


If you need to return a product purchased from us, you can return it within 14 days of receiving your order, providing it is in original, resalable condition with tags.

Once received you will be entitled to a refund, exchange or store credit, not including the original cost of delivery.

We will refund the payment method used for the original purchase. We aim to process refunds within 3 days of receiving the product subject to satisfactory condition.


Please return to the following address:

Highland 2000 (Returns)
Unit 10 Shires Bridge Business Park
YO61 3EQ
United Kingdom